SHOP TERMS AND CONDITIONS
The following terms and conditions apply to the use of this website and to the sale of any goods. In placing an order for goods, you agree to be bound by them.
If you have any questions relating to these terms and conditions, please email us before you place an order at info@willandyates.com or call us 10am – 4.00pm, Wednesday – Sunday, on +44 (0)7719461080
In these terms and conditions, ‘us’ or ‘we’ refers to Will and Yates Ltd, whose office is at Registered Office: 34 Napier Road, Bromley, Kent BR2 9JA. Registered Number: 11755310
The term ‘you’ refers to any users or viewers of the website or those who order from it. The term ‘shop’ refers to Will and Yates 104-106 High Street, Deal CT14 6EE. The term ‘Shipper’ refers to Royal Mail or any other courier we use. The term ‘Shipping Fee’ refers to what we charge you to send you the goods.
Our Products
We make every effort to ensure all products are correctly listed on our website as ‘In Stock’ or ‘Out Of Stock.’ If you order anything not so listed, and we do not have it in stock, we will call or email you and offer either a refund or a later delivery if possible.
Our pictures are not to scale so you should always check dimensions. Colours are reproduced as accurately as possible. However, as with all photography, there will be some slight variations, especially with our vintage ranges.
Vintage
We sell many vintage items which means anything that is not new. None is in production today. We do highlight elements of wear and tear on the product description but we do not point out minor faults, marks or discolouration. One-off vintage items may have minor damage – however we will always point this out in the product description. Other vintage items, such as those made from wood, glass, metal or enamel may have suffered some form of wear-and-tear, as they will have been used and are not new. These could include, but are not limited to, scratch marks, chips, scuff marks, discolouration, flaking, peeling (if painted) and staining. The images on our website may not always show these defects, and where we have bought a quantity of an item we can only show one example, and not necessarily the item you will actually receive. However, we are always sure to point out any potential defects in the item description, and endeavour not to offer things that have not been enhanced by their history and daily use. Some vintage items may not be fit for their original purpose. Accordingly, we cannot offer any guarantees on vintage goods. We do not accept returns of vintage goods bought in the shop or on-line. For vintage items and works of art we operate under HMRC’s VAT Margin Scheme. This means no VAT can be claimed back by the buyer for vintage or works of art purchases.
Payment
PAYMENT ON-LINE
Credit and debit card orders are processed securely elsewhere and we do not handle any credit card data. You will pay via the Wix payment system.
PAYMENT BY PHONE
We are unable to process card payments over the phone. However we can accept bank transfer payments for larger value items. You can speak to a member of staff during our shop opening hours.
GIFT VOUCHERS
You can only exchange gift vouchers for goods bought through our shop. We do not accept them in purchasing goods online or over the telephone.
We can accept personal cheques (supported by a banker’s card) in the shop.
Delivery
Please allow up to 10 days for delivery of any order in the UK.
Please note we are closed on Mondays and Tuesdays, so orders placed then cannot be processed until the Wednesday. We respond to emails, texts and voicemails seven days a week.
Delivery will be with Royal Mail, unless your parcel is too large or heavy, when it will be sent by Parcel Force, UPS or another courier.
Delivery charges are for a fixed postal or courier cost depending on the weight and dimensions of the package. We do our best to keep packaging costs to a minimum by recycling as much as possible. This results in lower overall shipping costs to you.
It’s important that:
• you include a telephone number and email address with your order, as couriers will need to contact you to make the delivery;
• your address is accurate;
• you (or another person) is at the delivery address when your goods are due to arrive; and
• you liaise with The Shipper if they contact you.
Lost goods
We track all our parcels and, if in the unlikely event a parcel is lost and remains undelivered two months after the time you place your order, we will then look to reimburse you. We will seek compensation from The Shipper. This may require your cooperation, as The Shipper may contact you to verify your undelivered goods in order for us to submit the claim. If you do not reply to The Shipper in a given period, our claim becomes void and, if this happens, we cannot refund you. We will let you know by email if your cooperation is required by The Shipper.
We will refund you only if we receive proof that the goods did not reach your address.
Damaged goods
If in the unlikely event your goods arrive damaged we require you to report this to us immediately, and to take photos of all the packaging and the damaged goods themselves. You must email these images to us and keep them in case The Shipper also needs evidence from you. Once you have completed this, we will then look to reimburse you. We will seek compensation from The Shipper. This may require your cooperation with The Shipper, as they may contact you directly to verify by photo your damaged goods and its packaging in order for us to submit our claim. If you do not reply to The Shipper in a given period the claim becomes void with The Shipper and, if this happens, we cannot refund you. We will let you know by email if your cooperation is required by The Shipper. We can refund you only if we receive proof that the goods were damaged.
Returns & Refunds
We are confident that you will be happy with your purchase. However, if for any reason you are not, we can offer a refund on any non-vintage item as long as it is returned in the same condition it left us and within 7 days of receipt. If you would like to know more, please contact us before placing your order. We do not reimburse postage costs. If after receiving the goods you decide you don’t want them and would like a refund, you will first need to return the goods to us at your own cost. Once we have received the goods and have checked that they are all correct and in the same condition as they were sent we will refund you the amount you paid for the goods (which does not include the Shipping Fee, which cannot be refunded under any circumstances). The Shipper will not reimburse us what it has charged us to send the goods. If the Shipper has charged us more than the Shipping Fee, we will deduct the higher amount from your refund. We reserve the right to replace refunds on discounted goods with a store credit to the value paid, excluding any shipping or packaging costs.
Undelivered goods returned by the Shipper
If delivery has been attempted to your address on at least two occasions and you have not accepted the delivery, the goods may be returned to us (after being held in a depot for a period) at the same cost to us that was paid to get the goods to you in the first place.
If this happens you will be charged by us for the cost of the goods being returned at the same rate you originally paid for delivery. If the Shipper has charged us more than the Shipping Fee, we will deduct the higher amount from your refund.
NOTE that, because we have to pay The Shipper for both journeys, you will not get back your Shipping Fee and you will be charged the cost to us of returning your goods.
If you require the package to be re-sent, then you will need to start from scratch by going on-line to our website and placing the order with us again. The Shipper will return a parcel for the following reasons:
• If any part of your address is incorrect;
• If you did not supply an email address or telephone number to enable The Shipper to contact you to make the delivery;
• If no one was available to accept the delivery on The Shippers’ second attempt to deliver; or
• If you or another person refused the delivery.
INTERNATIONAL ORDERS
We have no automatic process to ship off shore. The export paperwork is quite complex, depending on the goods. We are happy to give specific shipping quotes per item and destination.
Delivery charges
Shipping is calculated volumetrically, so is determined by the size and the weight of the package. If you would like a specific quote for larger items such as furniture, we can provide a specific quote by email or phone.
Customs charges and taxes
Please note that overseas customers may be liable to pay local customs or duty charges. These are not included in what we charge. We are not responsible for any import, customs or holding charges once the goods have left our store.
Terms
The general terms, above, that apply to all our deliveries also apply to international deliveries.
Privacy
We make every effort to protect the privacy of our users and customers. We will not ask for personal details that are not required as part of your transaction. Any personal data collected by us on-line will be safely and securely stored and not shared with any third party.
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